# Encatch



> Encatch is a native in-app feedback platform and AI form builder for collecting, routing, and understanding product feedback without sending users away from your app.



Site: https://encatch.com



This file provides a structured index of public Encatch website pages, documentation, blog posts, and examples.



## Core Pages
- [Encatch: Native In-App Feedback Survey & AI Form Builder](https://encatch.com/): Encatch embeds AI-powered feedback surveys natively inside your product, no redirects, no third-party domains.
- [Pricing](https://encatch.com/pricing): Pricing for Encatch.
- [Contact Us](https://encatch.com/contact): Get in touch with the Encatch team for support, questions, or feedback.
- [Join Waitlist](https://encatch.com/join): Join the waitlist to get early access to Encatch.

## Products
- [Form Engine](https://encatch.com/products/form-engine): Build and run feedback experiences with a flexible, no-code form engine.
- [In-App Feedback](https://encatch.com/products/in-app-feedback): Display feedback forms directly inside your product with precision targeting and triggers.
- [Feedback Links](https://encatch.com/products/feedback-links): Generate shareable links to feedback forms and collect responses from anyone.
- [Segmentation Engine](https://encatch.com/products/segmentation-engine): Near real-time audience qualification built on traits, events, device context, and feedback history.
- [Hybrid Forms Engine](https://encatch.com/products/hybrid-forms): Render Encatch feedback forms inside your own UI components and use Encatch as feedback infrastructure.
- [Privacy Controls](https://encatch.com/products/privacy-controls): Control what data Encatch captures, how long it is retained, and how it is deleted.
- [Product Insights](https://encatch.com/products/product-insights): Turn every response into patterns your team can act on with reports, analytics, and summaries.
- [Real-time Alerts](https://encatch.com/products/realtime-alerts): Route feedback to Slack, Jira, GitLab, Email, or webhooks the moment it arrives.
- [Experiments](https://encatch.com/products/experiments): Run A/B/N tests on feedback forms with configurable traffic splits and winning metrics.
- [encatch AI](https://encatch.com/products/encatch-ai): Upload feedback datasets and chat with them using browser-local AI workflows.
- [Security & Compliance](https://encatch.com/products/security): Enterprise-grade security with sandbox environments, role-based access, SSO, and audit logs.
- [Salesforce Native](https://encatch.com/products/salesforce-native): Connect Encatch feedback to Salesforce via Zapier, n8n, and upcoming native integrations.

## Solutions
- [Encatch for Product Management Teams](https://encatch.com/solutions/product-management): Validate decisions with real user signals, in-app feedback, NPS, CSAT, and feature requests.
- [Encatch for Engineering Teams](https://encatch.com/solutions/engineering): Surface friction signals, reproduce bugs visually, and bring user feedback into engineering workflows.
- [Encatch for Customer Support Teams](https://encatch.com/solutions/customer-support): Resolve tickets faster with annotated screenshots, browser metadata, and session details.
- [Encatch for Research Teams](https://encatch.com/solutions/research-panel): Recruit participants, run targeted surveys, test study designs, and synthesize qualitative findings.
- [In-App Feedback Collection](https://encatch.com/solutions/in-app-feedback): Capture contextual feedback directly inside your product without redirects.
- [Feature Request Management](https://encatch.com/solutions/feature-request-management): Collect, prioritize, and track feature requests from users in one place.
- [Product Discovery](https://encatch.com/solutions/product-discovery): Uncover unmet needs, surface friction signals, validate concepts, and generate discovery briefs.
- [Churn & Retention Insights](https://encatch.com/solutions/churn-retention): Identify at-risk users early and understand why they leave or stay.
- [NPS / CSAT Tracking](https://encatch.com/solutions/nps-csat-tracking): Measure loyalty and satisfaction continuously across the customer journey.
- [User Research & Surveys](https://encatch.com/solutions/user-research-surveys): Run targeted surveys and interviews to validate ideas with real users.

## Comparisons
- [Encatch vs Refiner: The Best AI-Native Alternative for Product Teams](https://encatch.com/compare/encatch-vs-refiner): Refiner is a solid in-app survey tool. Encatch writes the survey for you, routes feedback straight to Jira and Slack, and starts at $24/month. See the comparison.
- [Encatch vs Sprig: The Self-Serve AI Feedback Tool for Product Teams](https://encatch.com/compare/encatch-vs-sprig): Sprig has grown into a full enterprise research platform. Encatch stays focused: AI writes the form, routes feedback straight to Jira and Slack, and pricing is public from day one.
- [Encatch vs Typeform: In-App Feedback vs. Standalone Forms](https://encatch.com/compare/encatch-vs-typeform): Typeform makes beautiful standalone forms. Encatch renders feedback natively inside your product, with unlimited responses and routing straight to Jira and Slack.
- [Encatch vs 1Flow: Simpler Pricing for Early-Stage Product Teams](https://encatch.com/compare/encatch-vs-1flow): 1Flow is a strong in-app survey tool, built for scale with no free plan, entry pricing from $200/month. Encatch starts free and routes feedback straight to Jira and Slack.
- [Encatch vs Pendo: Purpose-Built Feedback vs. a Full Analytics Platform](https://encatch.com/compare/encatch-vs-pendo): Pendo is a powerful, enterprise-scale product analytics platform with feedback as one module. Encatch is built for feedback specifically, with transparent pricing.
- [Encatch vs Survicate: In-Product Feedback vs. Multichannel Surveys](https://encatch.com/compare/encatch-vs-survicate): Survicate is a mature multichannel survey platform. Encatch is built for feedback inside your product — unlimited responses, native rendering, and behavioral targeting from $24/month.
- [Encatch vs SurveyMonkey: In-Product Feedback vs. the Survey Giant](https://encatch.com/compare/encatch-vs-surveymonkey): SurveyMonkey is the biggest name in surveys — and it just exited in-product feedback. Encatch renders feedback natively inside your product with unlimited responses from $24/month.

## Resources
- [Blogs](https://encatch.com/blog): Updates, experiments, and thoughts across Encatch and the ecosystem.
- [Examples](https://encatch.com/examples): Discover how Encatch works across real-world examples.
- [AI Developer Experience](https://encatch.com/resources/developer-experience): Dark mode admin, LLM-ready Markdown docs, IDE tools, and example GitHub repos.
- [LLMs Full Text](https://encatch.com/llms-full.txt): Full Markdown text export for Encatch documentation pages.

## Docs
- [General FAQ](https://encatch.com/docs/general-faq): Frequently Asked Questions
- [Welcome to encatch Documentation](https://encatch.com/docs): Learn how to get started with encatch
- [Members](https://encatch.com/docs/account-management/members): Learn how to invite, manage, and assign roles to team members in your organization.
- [Organization & Projects](https://encatch.com/docs/account-management/overview): Learn how to manage your encatch organization
- [Role & Permissions](https://encatch.com/docs/account-management/roles-permissions): Learn how to manage roles and permissions in encatch
- [Billing FAQ](https://encatch.com/docs/billing/billing-faq): Frequently Asked Questions about Billing and Usage
- [Usage Limits](https://encatch.com/docs/billing/usage-limits): Understand how Monthly Active Users (MAU), tracked events, page views, feedback responses, AI credits, and other usage limits work in Encatch.
- [AI Filters](https://encatch.com/docs/destinations/ai-filters): Intelligently filter feedback using AI-powered natural language prompts before it reaches your destination
- [Discord](https://encatch.com/docs/destinations/discord): Configure Discord triggers to receive notifications in a channel whenever users submit feedback
- [Email](https://encatch.com/docs/destinations/email): Configure email triggers to receive notifications whenever users submit feedback
- [GitHub](https://encatch.com/docs/destinations/github): Configure GitHub destinations to automatically create and manage GitHub issues from feedback submissions
- [GitLab](https://encatch.com/docs/destinations/gitlab): Configure GitLab triggers to create issues automatically whenever users submit feedback
- [Destinations](https://encatch.com/docs/destinations): Route feedback from Encatch to email, chat, issue trackers, webhooks, and other external tools
- [Jira](https://encatch.com/docs/destinations/jira): Configure Jira triggers to create issues automatically whenever users submit feedback
- [Slack](https://encatch.com/docs/destinations/slack): Configure Slack triggers to receive notifications whenever users submit feedback
- [Webhooks](https://encatch.com/docs/destinations/webhooks): Configure webhook triggers to send feedback to any endpoint whenever users submit feedback
- [Overview](https://encatch.com/docs/framework-examples): Overview of the framework examples
- [AI Assistant / MCP Server](https://encatch.com/docs/feedback-management/mcp): Connect Encatch to Claude, ChatGPT, and other AI assistants to build feedback forms and explore your data
- [Cookie Policy](https://encatch.com/docs/legal/cookie-policy): Last Updated: May 28, 2026
- [Data Processing Addendum](https://encatch.com/docs/legal/data-processing-addendum): Last Updated: May 28, 2026
- [Privacy Policy](https://encatch.com/docs/legal/privacy-policy): Last Updated: May 28, 2026
- [SDK End User License Agreement](https://encatch.com/docs/legal/sdk-eula): Last Updated: May 28, 2026
- [Terms of Service](https://encatch.com/docs/legal/terms-of-service): Last Updated: May 28, 2026
- [SDK Rate Limits](https://encatch.com/docs/sandbox-limits/rate-limits): Learn about the rate limits for the Encatch Web and Mobile SDKs
- [Sandbox Environment](https://encatch.com/docs/sandbox-limits/sandbox-environment): Learn how to validate integrations in a sandbox project before going live in production.
- [Data-driven Segments](https://encatch.com/docs/segmentation/data-driven): Create dynamic segments that update automatically based on user traits, events, and feedback data
- [Manual Segments](https://encatch.com/docs/segmentation/manual): Build static, hand-picked lists of users by username
- [Overview](https://encatch.com/docs/segmentation/overview): Learn how to segment your audience and target feedback campaigns in encatch
- [Additional Settings](https://encatch.com/docs/settings/additional-settings): Manage global feedback settings and preferences in encatch
- [User Management](https://encatch.com/docs/settings/users): Learn how to manage users and their attributes in your encatch project
- [/docs/administrative-guide/form-builder/appearance](https://encatch.com/docs/administrative-guide/form-builder/appearance)
- [Next.js](https://encatch.com/docs/framework-examples/ui-frameworks/nextjs): Next.js framework example
- [React.js](https://encatch.com/docs/framework-examples/ui-frameworks/reactjs): React.js framework example
- [Advanced Experiments](https://encatch.com/docs/feedback-management/advanced-options/advanced-experiments): Run A/B tests on your feedback form
- [API Key Identifier](https://encatch.com/docs/feedback-management/advanced-options/api-key-identifier): Restrict which API keys can trigger your feedback form
- [Advanced Options Overview](https://encatch.com/docs/feedback-management/advanced-options): Fine-tune your feedback forms with API keys, scheduling, limits, and more
- [Override Feedback Submitted](https://encatch.com/docs/feedback-management/advanced-options/override-feedback-submitted): Allow users to edit their responses after submission
- [Partial Save](https://encatch.com/docs/feedback-management/advanced-options/partial-save): Preserve user progress when the form is not completed
- [Response Limit](https://encatch.com/docs/feedback-management/advanced-options/response-limit): Cap the total number of submissions for your feedback form
- [Schedule](https://encatch.com/docs/feedback-management/advanced-options/schedule): Define a visibility window for your feedback form
- [Source Tracking](https://encatch.com/docs/feedback-management/advanced-options/source-tracking): Capture URL tracking parameters alongside feedback submissions
- [Throttling](https://encatch.com/docs/feedback-management/advanced-options/throttling): Limit form views and responses over time
- [Appearance](https://encatch.com/docs/feedback-management/form-builder/appearance): Customize the look and feel of your feedback form
- [Customize Feedback Form](https://encatch.com/docs/feedback-management/form-builder/build-feedback-form): Overview of how to build a feedback form
- [Call to action](https://encatch.com/docs/feedback-management/form-builder/call-to-action): Configure post-submit actions on thank-you screens and exit forms
- [Form Elements](https://encatch.com/docs/feedback-management/form-builder/form-elements): Configure form elements and structure
- [Language Setup](https://encatch.com/docs/feedback-management/form-builder/language-setup): Configure multiple languages and Auto Translate for your feedback form
- [Logic Jumps](https://encatch.com/docs/feedback-management/form-builder/logic-jumps): Branch your feedback form based on answers, context, and user traits
- [Create a Feedback](https://encatch.com/docs/feedback-management/form-creation-methods/create-a-feedback): Step-by-step workflow for creating feedback forms in encatch
- [Generate with AI](https://encatch.com/docs/feedback-management/form-creation-methods/generative-ai): Create feedback forms using AI prompts—describe what you need, preview, edit, and publish
- [From Scratch](https://encatch.com/docs/feedback-management/form-creation-methods/manual-creation): Create feedback forms from scratch with full control. Add questions, configure screens, and build custom flows.
- [Ready Templates](https://encatch.com/docs/feedback-management/form-creation-methods/templates): Create feedback forms from pre-built templates—browse by role, industry, and goal, preview live, customize, and publish
- [Element Types Overview](https://encatch.com/docs/feedback-management/question-types): Configure your feedback form structure and element types
- [Other Fields Configuration](https://encatch.com/docs/feedback-management/question-types/other-fields-configuration): Customize display options and button labels for your feedback form
- [Export Reports](https://encatch.com/docs/feedback-management/reports-and-export/export-reports): Download feedback export jobs and analyze them with Open with AI (Claude or Codex)
- [Reports & Export](https://encatch.com/docs/feedback-management/reports-and-export): Comprehensive guide to monitoring, analyzing, and understanding feedback data in encatch
- [Summary Dashboard](https://encatch.com/docs/feedback-management/reports-and-export/summary-dashboard): Overview of the Summary Dashboard and key metrics for feedback reports
- [Overview](https://encatch.com/docs/feedback-management/targeting-and-triggers): Targeting, triggers, and advanced options for feedback forms
- [Astro Starlight](https://encatch.com/docs/integrations/documentation-platforms/astro-starlight): Add Encatch documentation feedback to an Astro Starlight site using component overrides and React islands
- [Docusaurus](https://encatch.com/docs/integrations/documentation-platforms/docusaurus): Add Encatch documentation feedback to a Docusaurus site
- [Fumadocs](https://encatch.com/docs/integrations/documentation-platforms/fumadocs): Add Encatch documentation feedback to a Fumadocs site
- [Overview](https://encatch.com/docs/integrations/documentation-platforms): Integration guides for adding Encatch to documentation platforms such as Astro Starlight, Fumadocs, Mintlify, Docusaurus, Nextra, and VitePress
- [Mintlify](https://encatch.com/docs/integrations/documentation-platforms/mintlify): Add Encatch documentation feedback to a Mintlify site
- [Nextra](https://encatch.com/docs/integrations/documentation-platforms/nextra): Add Encatch documentation feedback to a Nextra site
- [VitePress](https://encatch.com/docs/integrations/documentation-platforms/vitepress): Add Encatch documentation feedback to a VitePress site
- [Client Reference](https://encatch.com/docs/sdk-reference/web): Encatch Web SDK methods — identify users, show forms, track events, and attach data to responses
- [Installation](https://encatch.com/docs/sdk-reference/web/installation): Install the Encatch Web SDK before launching in-app feedback and surveys on your website
- [Troubleshoot](https://encatch.com/docs/sdk-reference/web/troubleshoot): Debug the Encatch Web SDK — enable debug mode, read console logs, and fix common integration issues
- [Android SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/android): Complete integration guide for the Encatch native Android SDK — in-app feedback and survey collection for Android apps
- [Compose Multiplatform SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/compose-multiplatform): Complete integration guide for the Encatch Compose Multiplatform SDK — in-app feedback and survey collection for Compose Multiplatform apps
- [Flutter SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/flutter): Complete integration guide for the Encatch Flutter SDK — in-app feedback and survey collection for Flutter apps
- [Overview](https://encatch.com/docs/sdk-reference/mobile-sdk): Mobile and native SDKs for collecting in-app feedback and surveys — native Android, iOS, macOS, Kotlin Multiplatform, Compose Multiplatform, Flutter, and React Native
- [iOS SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/ios): Complete integration guide for the Encatch native iOS SDK — in-app feedback and survey collection for iOS apps
- [Kotlin Multiplatform SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/kotlin-multiplatform): Complete integration guide for the Encatch Kotlin Multiplatform SDK — in-app feedback and survey collection for KMP apps targeting Android and iOS
- [macOS SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/macos): Run the Encatch Swift SDK on macOS via Mac Catalyst — in-app feedback and survey collection for Mac apps
- [React Native SDK](https://encatch.com/docs/sdk-reference/mobile-sdk/react-native): Complete integration guide for the Encatch React Native SDK — in-app feedback and survey collection for React Native and Expo apps
- [Cache Management](https://encatch.com/docs/settings/feedback-settings/cache-management): Reset application cache to refresh data and fix display issues
- [AI Topics](https://encatch.com/docs/settings/global-settings/ai-topics): Set up groups and topics so AI can make sense of open-text feedback
- [Experiments](https://encatch.com/docs/settings/global-settings/experiments): Configure A/B/N rollout with variants and percentile ranges
- [Global Throttling](https://encatch.com/docs/settings/global-settings/global-throttling): Control how often users can view and respond to feedback across your project
- [Pause Feedbacks](https://encatch.com/docs/settings/global-settings/pause-feedbacks): Pause all feedback forms for specific apps in your project
- [Retention](https://encatch.com/docs/settings/global-settings/retention): Configure how long user profiles and related data are kept
- [Publishable SDK Keys](https://encatch.com/docs/settings/security/publishable-sdk-keys): Create and manage publishable SDK keys for secure SDK access to your project
- [Data Settings](https://encatch.com/docs/settings/user-data/data-settings): Choose which device and session fields are stored on user profiles and survey responses
- [Tracked Events](https://encatch.com/docs/settings/user-data/tracked-events): View and manage tracked events
- [User Traits](https://encatch.com/docs/settings/user-data/user-traits): Configure and manage user traits
- [File Upload](https://encatch.com/docs/feedback-management/question-types/advanced/file-upload): Let respondents attach files with type filters, size limits, and multi-file caps
- [Q&A with AI](https://encatch.com/docs/feedback-management/question-types/advanced/qna-with-ai): AI-powered answers from your knowledge base with chat limits and UI copy
- [Scheduler](https://encatch.com/docs/feedback-management/question-types/advanced/scheduler): Embed Google Calendar or Calendly booking with optional intro and autofill
- [Video / Audio / Photo](https://encatch.com/docs/feedback-management/question-types/advanced/video-audio): Collect recorded or uploaded media with optional duration limits and rich UI copy
- [Consent](https://encatch.com/docs/feedback-management/question-types/choice/consent): Configure consent, terms, and policy acknowledgement questions
- [Multiple Choice](https://encatch.com/docs/feedback-management/question-types/choice/multiple-choice): Configure multi-select option questions
- [Nested Selection](https://encatch.com/docs/feedback-management/question-types/choice/nested-selection): Configure hierarchical dropdown selections
- [Picture Choice](https://encatch.com/docs/feedback-management/question-types/choice/picture-choice): Image-based single or multiple selection with optional hints and an Other option
- [Ranking](https://encatch.com/docs/feedback-management/question-types/choice/ranking): Let respondents order options by preference using drag-and-drop or arrow controls
- [Single Choice](https://encatch.com/docs/feedback-management/question-types/choice/single-choice): Configure single-select option questions
- [Yes / No](https://encatch.com/docs/feedback-management/question-types/choice/yes-no): Configure binary Yes/No questions with custom labels and layout
- [Address](https://encatch.com/docs/feedback-management/question-types/contact/address): Collect a structured postal address with per-line placeholders and requirements
- [Email](https://encatch.com/docs/feedback-management/question-types/contact/email): Collect a validated email address with optional placeholder and pre-filled value
- [Phone Number](https://encatch.com/docs/feedback-management/question-types/contact/phone-number): Collect a phone number with country code, optional lock, and pre-fill
- [Signature](https://encatch.com/docs/feedback-management/question-types/contact/signature): Collect draw, type, or upload signatures with canvas and pen settings
- [Website](https://encatch.com/docs/feedback-management/question-types/contact/website): Collect a URL with optional placeholder and pre-filled address
- [Matrix (multiple per row)](https://encatch.com/docs/feedback-management/question-types/matrix/matrix-multiple-choice): Configure matrix questions with multiple column selections allowed per row
- [Matrix (single per row)](https://encatch.com/docs/feedback-management/question-types/matrix/matrix-single-choice): Configure matrix questions with one column choice per row
- [Rating matrix](https://encatch.com/docs/feedback-management/question-types/matrix/rating-matrix): Configure matrix questions where each statement is rated on one shared scale
- [Exit form](https://encatch.com/docs/feedback-management/question-types/panels/exit-form): Silent end-of-form marker used with logic jumps
- [Message panel](https://encatch.com/docs/feedback-management/question-types/panels/message-panel): Configure informational screens between questions with a continue button
- [Thank you screen](https://encatch.com/docs/feedback-management/question-types/panels/thank-you-screen): Configure the closing thank-you screen after respondents finish your form
- [Welcome Panel](https://encatch.com/docs/feedback-management/question-types/panels/welcome-screen): Configure the introductory screen of your feedback form
- [Date](https://encatch.com/docs/feedback-management/question-types/text/date): Collect a calendar date with configurable format, optional time, and min/max bounds
- [Long Answer](https://encatch.com/docs/feedback-management/question-types/text/long-answer): Configure multi-line text response questions
- [Number](https://encatch.com/docs/feedback-management/question-types/text/number): Collect a numeric answer with optional bounds, decimals, unit label, and pre-fill
- [Short Answer](https://encatch.com/docs/feedback-management/question-types/text/short-answer): Configure single-line text response questions
- [Channel Distribution](https://encatch.com/docs/feedback-management/reports-and-export/charts/channel-distribution): Feedback breakdown by channel (web, mobile, etc.)
- [Country Distribution](https://encatch.com/docs/feedback-management/reports-and-export/charts/country-distribution): Geographic distribution of feedback by country
- [Engagement](https://encatch.com/docs/feedback-management/reports-and-export/charts/engagement): User engagement metrics and conversion rates for feedback forms
- [Language Distribution](https://encatch.com/docs/feedback-management/reports-and-export/charts/language-distribution): Feedback distribution by user language
- [Submissions by Time (Daily)](https://encatch.com/docs/feedback-management/reports-and-export/charts/submissions-by-time-daily): Daily submission counts for feedback forms
- [Views by Time (Daily)](https://encatch.com/docs/feedback-management/reports-and-export/charts/views-by-time-daily): Daily view counts for feedback forms
- [Audience Overview](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard/audience-overview): Key metrics, response time distribution, and engagement for feedback forms
- [Destinations](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard/destinations): Configure where feedback data is sent
- [Overview](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard): Overview of the Feedback Dashboard and its key data points for individual feedback forms
- [Individual Responses](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard/individual-responses): Browse and manage each feedback submission
- [Responses Summary](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard/responses-summary): Aggregated summary of all feedback responses
- [Shareable Links](https://encatch.com/docs/feedback-management/reports-and-export/feedback-dashboard/shareable-links): Create and manage links for sharing feedback forms
- [External Insights](https://encatch.com/docs/feedback-management/reports-and-export/feedback-studio/external-insights): Analyze and gain insights from a variety of feedback data using AI
- [Private Insights](https://encatch.com/docs/feedback-management/reports-and-export/feedback-studio/private-insights): Analyze and explore your private feedback insights with on-device AI
- [Targeting Overview](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting): Control who can access and submit your feedback forms
- [Feedback Links](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/shareable-links): Share feedback forms via shareable links
- [Triggers Overview](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers): Configure when and how your feedback form is shown
- [Manual Trigger](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/manual-trigger): Show your feedback form on demand via code
- [CDN / Script Tag](https://encatch.com/docs/sdk-reference/web/installation-methods/cdn-script-tag): Load the Encatch Web SDK from jsDelivr with a script tag — no build step required
- [NPM Package](https://encatch.com/docs/sdk-reference/web/installation-methods/npm-package): Install the Encatch Web SDK with npm, yarn, or pnpm and initialize it in your JavaScript application
- [CSAT (Rating)](https://encatch.com/docs/feedback-management/question-types/scale/csat-rating): Configure Customer Satisfaction rating questions
- [Net Promoter Score (NPS)](https://encatch.com/docs/feedback-management/question-types/scale/nps): Configure Net Promoter Score (0–10) questions
- [Opinion Scale](https://encatch.com/docs/feedback-management/question-types/scale/opinion-scale): Configure a flexible numeric button scale with optional end labels
- [Rating](https://encatch.com/docs/feedback-management/question-types/scale/rating): Configure star or numeric rating questions
- [Country](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/country): Target users by geographic location
- [Device Type](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/device-type): Target users by device (desktop, mobile, tablet, native apps)
- [In-App Feedback Overview](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback): Target visitors and logged-in users for in-app feedback forms
- [Logged-in Users](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/logged-in-users): Target authenticated users and segments for in-app feedback
- [Past Interaction](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/past-interaction): Exclude users based on their feedback history
- [User Language](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/user-language): Target users by browser or device language
- [Visitors](https://encatch.com/docs/feedback-management/targeting-and-triggers/targeting/in-app-feedback/visitors): Control whether anonymous users see your in-app feedback form
- [Delayed Launch](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/delayed-launch): Show the form after a delay from a user action
- [Follow-Up Mode](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/follow-up-mode): Re-engage users who haven't completed the form
- [Immediate Launch](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/immediate-launch): Show the form right away when trigger conditions are met
- [Automatic Trigger](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger): Show your feedback form when launch rules match—no showForm() call required
- [Location Restrictions](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/location-restrictions): Control where on your site the form can appear
- [On-Page Delay](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/on-page-delay): Add a delay after page load before showing the form
- [Page Visit Launch](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/page-visit-launch): Trigger the form when users land on specific pages
- [Recurrence Settings](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/recurrence-settings): Control how often the form appears to each user
- [Tracked Event Launch](https://encatch.com/docs/feedback-management/targeting-and-triggers/triggers/automatic-trigger/tracked-event-launch): Show the form when users perform specific actions

## Blog
- [Analyse with AI: Bring your own AI tooling, not just AI](https://encatch.com/blog/analyse-with-ai-bring-your-own-ai-tooling-not-just-ai): Embedded AI is often limited and locked to the platform. Analyse with AI lets you export Encatch feedback data with a ready-made prompt into ChatGPT, Claude, Gemini, or any AI you already use.
- [App store reviews are not a customer support system](https://encatch.com/blog/app-store-reviews-are-not-a-customer-support-system): Public app reviews often expose billing, policy, support, and operations failures. In-app feedback gives customers a private path to resolution before frustration becomes a one-star review.
- [How 3 early-stage SaaS teams lost users to friction they could have caught in 14 days](https://encatch.com/blog/how-3-early-stage-saas-teams-lost-users-to-friction-they-could-have-caught-in-14-days): Most early-stage SaaS teams discover user friction way too late, after churn already shows up in the numbers. Here's how 3 teams missed obvious friction signals hiding inside their own product, and what a 14-day feedback window could have changed for all three. If you build, you need to read this.
- [The anti-survey-fatigue playbook](https://encatch.com/blog/how-to-collect-product-feedback-without-a-developer-and-actually-get-responses): Your dev queue is full, your feedback idea is on hold. Again. This guide shows PMs how to collect high-quality in-app feedback independently, no dev ticket, no form-builder headache. Set up a triggered micro-survey in under 30 minutes. Real benchmarks included.
- [Why security contact forms are better than security email addresses alone](https://encatch.com/blog/security-contact-forms-better-than-email): Security email addresses create reporting friction. Pair them with a purpose-built form so users can report faster and security teams get structured, actionable data.
- [The PM's 90-Day Feedback Calendar: When to survey, who to target, what to ask](https://encatch.com/blog/the-pms-90-day-feedback-calendar-when-to-survey-who-to-target-what-to-ask): Most PMs run feedback in bursts and wonder why it doesn't stick. Here's a realistic 90-day calendar, when to survey, who to target, and exactly what to ask, built for PMs running solo with a 30-minute window, not a research team.
- [The real cost of not having a feedback loop at launch (and why most PMs ignore it)](https://encatch.com/blog/the-real-cost-of-not-having-a-feedback-loop-at-launch): You shipped. Users came. Then… silence. No feedback loop at launch doesn't just mean missing data, it means shipping blind for months. Here's the real cost, and why most PMs only figure it out after they've already lost those first users.
- [What $199 CAPTCHA problem tells us about the survey tool market](https://encatch.com/blog/what-199-captcha-problem-tells-us-about-the-survey-tool-market): You sent the survey, got 200 responses, opened the spreadsheet once. Sound familiar? The survey tool market is built to collect data, not to give you actual signal. Here's what's really broken, why CAPTCHA at $199/mo is just one symptom, and what a feedback system that actually works looks like.
- [Who are you, and where did you come from? Onboarding first, details later](https://encatch.com/blog/who-are-you-where-did-you-come-from-onboarding-first-details-later): Onboarding enrichment surveys are useful, but timing matters. Ask after users reach value, then use events, segmentation, and context to personalize what happens next.
- [Why NPS is a lagging indicator (And What SaaS PMs should use instead)](https://encatch.com/blog/why-nps-is-a-lagging-indicator-and-what-saas-pms-should-use-instead): NPS tells you what already went wrong, not what's about to. See why PMs and founders are ditching it and which real-time signals actually prevent churn.
- [Why your SaaS feedback never gets acted on (Free audit)](https://encatch.com/blog/why-your-saas-feedback-never-gets-acted-on-free-audit): You ran the survey, you got the responses. Then nothing happened. If your feedback is collecting dust in a spreadsheet or dying in a Slack thread, this $0 audit tells you exactly where the system broke, and what to fix before running another survey.
- [Your users know what's wrong with your product documentation. They just have no easy way to tell you.](https://encatch.com/blog/your-users-know-whats-wrong-with-your-product-documentation): Helpful buttons become analytics events. GitHub links create friction. Encatch lets readers share what is broken, confusing, or missing without leaving the page.

## Examples
- [Enterprise readiness assessment](https://encatch.com/examples/enterprise-readiness-assessment): Use a matrix question to understand which enterprise capabilities are nice-to-have, required, or blocking for buyers.
- [Error recovery feedback](https://encatch.com/examples/error-recovery-feedback): Trigger feedback after product errors so users can explain what they were trying to do and whether they recovered.
- [Feature request collection](https://encatch.com/examples/feature-request-collection): Collect customer ideas with enough context to understand the problem, urgency, team impact, and follow-up owner.
- [Onboarding enrichment survey](https://encatch.com/examples/onboarding-enrichment-survey): Capture role, acquisition source, intent, and team size after users reach first value—then personalize what happens next.
- [Product satisfaction survey](https://encatch.com/examples/product-satisfaction-survey): Combine CSAT and NPS to understand satisfaction, product improvement priorities, and recommendation intent.
- [Production documentation feedback](https://encatch.com/examples/production-documentation-feedback): Embed feedback on live documentation pages so readers can report broken steps, confusing content, or missing examples without leaving the page.
- [Support satisfaction CSAT](https://encatch.com/examples/support-satisfaction-csat): Measure support quality after an interaction with CSAT, issue resolution, rating drivers, and open-ended follow-up.
- [What nearly stopped you today?](https://encatch.com/examples/what-nearly-stopped-you-today): Ask users what almost blocked activation, conversion, or task completion while the friction is still fresh.