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Ticket #4821Bug
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S
Sarah K.· 4 min ago
The export button does nothing when I click it. I've tried twice and nothing happens.
Attached screenshot
Broken
Browser
Chrome 124 · macOS
Page
/dashboard/reports
Plan
Enterprise · Acme Corp
Session
14 min · 7 actions
AI note: 3 other Enterprise users reported the same export issue this week. Likely related to the v3.1 deploy.
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Screenshot · metadata · session path
Button unresponsive
Browser
Firefox 126 · Windows
Page URL
/settings/billing
User plan
Team · 14 months
Session
9 min · 12 actions
Push to Zendesk
Open in Intercom
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📋 Morning digest: 22 open reports · 4 bugs · 3 enterprise accounts affected
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Feedback submitted
"The export button doesn't work on the reports page."
While we look into this, these articles might help:
How to export your report as CSV
Guide98%
Export button not responding — troubleshooting
FAQ94%
Understanding export formats and limits
Docs81%
If these don't help, your report is still sent to the support team.
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A little more detail
Customer support, answered
Clear answers to the questions teams ask before bringing Encatch into their workflow.
What context does Encatch attach to a support ticket?
Every Encatch report includes an annotated screenshot, browser and OS details, the exact page the user was on, and their account plan.
Does Encatch integrate with my helpdesk?
Yes. Encatch reports can be pushed directly to Zendesk, Intercom, Freshdesk, and other helpdesk tools with one click.
Can Encatch collect CSAT after a ticket is resolved?
Yes. Encatch can send a shareable feedback link via email, Slack, or QR code after ticket resolution — no SDK required.
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