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Use case · In-App Feedback Collection

Feedback that stays inside your product

Encatch is an in-app feedback platform. It embeds a feedback layer directly inside your product so users respond in the moment, with no redirect to an external survey page. Survey links pull users out of context — Encatch keeps them in it, so users respond at the moment they feel something, not minutes later on a separate page.

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No redirect. No context loss.Works on web, iOS & AndroidGDPR ready
app.acme.com/dashboard
Share feedbackPowered by Encatch

How would you rate your experience?

What could be improved?

The export flow feels slow compared to...
Chrome 124/dashboardTeam · Acme Corp

In-App Feedback · Placement

Ask questions at the exact moment users feel them

  • Trigger the widget on any user action: after a key flow, on exit intent, after N sessions, or on a timed delay.
  • The widget stays inside your product UI — users never leave the page to give feedback.
  • Auto-captures page URL, browser, OS, user plan, session duration, and screen size with every submission.
  • No survey link to share. No email required. Response rates are 3–5× higher than external tools.

In-App Feedback · Zero context loss

Triggered while users are inside the product

Trigger placement

Floating button
Exit intent
After action
Timed delay

Auto-captured with every submission

Page URLBrowser + OSUser planSession durationScreen sizeLocale

External survey link

Breaks context. User leaves your product to fill out a form.

Encatch in-app widget

Stays inside your UI. Context attached automatically.

Form Engine · No-code

Build the right form for every moment

  • Drag-and-drop builder with rating scales, multiple-choice, open text, NPS, and CSAT blocks.
  • Add skip logic to show follow-up questions only when they're relevant — fewer questions, better data.
  • Brand the widget to match your product: custom colours, fonts, and button copy.
  • Publish changes instantly. No deploy required.

Form Engine · No-code builder

Drag, drop, and publish in minutes

How satisfied are you?

Rating

What brought you back today?

Multi-choice

Anything else to share?

Open text

+ Add question

Skip logic: If rating ≤ 2, show open-text follow-up

Segmentation · Targeting

Show the right question to the right user

  • Target by plan, account age, feature usage, page visited, or any custom attribute you pass via the SDK.
  • Avoid survey fatigue by capping responses per user and excluding recent responders automatically.
  • Run multiple forms simultaneously for different segments without overlapping audiences.
  • See estimated response count before you publish — no surprises.

Segmentation · Targeted surveys

Show the right question to the right user

Show this survey when…

PlanisTeam or EnterpriseAND
Sessions≥3 this weekAND
Feature used=Dashboard

2,840

Eligible users

~680

Est. responses

24%

Response rate

Works on web, iOS SDK, and Android SDK — same rules, all platforms

Hybrid Forms · SDKs

One form. Every platform.

  • iOS and Android SDKs bring the same Encatch form engine natively to your mobile apps.
  • 3 lines of setup per platform — no custom UI to build, no maintenance overhead.
  • Identity is linked automatically on mobile just like web: plan, user ID, and custom traits.
  • Annotated screenshot support coming to mobile SDKs — so mobile bug reports are as rich as web.

Hybrid Forms · Web, iOS & Android

One form builder. Every platform.

Web

Live

iOS SDK

Live

Android SDK

Live

iOS Swift · 3 lines of setup

Encatch.configure(apiKey: "ec_live_...")
Encatch.identify(userId: user.id, plan: "Team")
Encatch.showFeedbackWidget(on: self)

Annotate (coming soon): Screenshot annotation available on web and mobile SDKs

Encatch AI · Synthesis

Turn 500 responses into three priorities

  • AI reads every open-text response and groups them into themes without manual tagging.
  • Sentiment analysis flags whether each theme is a friction point, a request, or positive signal.
  • AI-generated summaries give product leads a brief they can share in one message.
  • Correlate feedback themes with deploy dates, plan segments, or feature usage automatically.

Encatch AI · Feedback synthesis

Themes, sentiment, and next steps — automatically

Export performance

Negative
143

Onboarding clarity

Mixed
97

Dashboard usability

Positive
84

AI summary

Export performance is the top friction point for Team users this week. 143 reports mention slow or failed exports — correlates with last Thursday's deploy.

In-App Feedback Collection

Everything you need to hear from users in context

Encatch replaces disconnected survey links with a feedback layer that lives inside your product — capturing richer signals with less user effort.

In-product placement

Feedback widget lives inside your app — no redirects, no broken context. Users stay focused and response rates climb.

Coming soon

Annotated screenshots

Users highlight the exact element they're commenting on. Every submission arrives with a visual, not just a text description.

No-code form builder

Build multi-step forms with rating, multiple-choice, open text, and NPS blocks. Publish in minutes without engineering.

Segmented targeting

Trigger the right question to the right user based on plan, behaviour, page, or custom attributes.

Web, iOS & Android

One form builder, three platforms. The same survey runs natively on web, iOS SDK, and Android SDK.

AI theme synthesis

Encatch AI reads every response and surfaces emerging themes, sentiment trends, and suggested priorities — no manual tagging.

User identity linking

Every submission is linked to a known user with plan, tenure, and custom attributes — so responses always have context.

Real-time alerts

Get notified the moment a feedback spike hits your threshold. Route alerts to Slack, webhooks, or email instantly.

Flexible rating scales

NPS, CSAT star rating, emoji scale, or custom numeric scale — configure the scale that fits your audience.

FAQ

In-app feedback, answered

What is in-app feedback?
In-app feedback is feedback collected directly inside your product's UI, without redirecting users to an external form or survey page.
Does Encatch require a redirect to collect feedback?
No. Encatch renders the feedback widget natively inside your product, so users respond without ever leaving the page they're on.
Can I trigger in-app feedback based on user behavior?
Yes. Encatch supports event-based and behavior-based triggers, so forms appear at the moment a user is most likely to respond.

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Measure loyalty and satisfaction continuously.

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Product Discovery

Uncover unmet needs before you write a line of code.

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In-App Feedback · Getting started

Capture feedback where users actually are

Free trial. No credit card. Your first in-app feedback form can be live in under 10 minutes.

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