In-product placement
Feedback widget lives inside your app — no redirects, no broken context. Users stay focused and response rates climb.
Use case · In-App Feedback Collection
Feedback that stays inside your product
Ask for feedback inside your product, while the experience is fresh and the context is still there.
No redirect. No context loss.Works on web, iOS & AndroidGDPR ready
app.acme.com/dashboard
Share feedbackPowered by Encatch
How would you rate your experience?
What could be improved?
The export flow feels slow compared to...
Chrome 124/dashboardTeam · Acme Corp
How it works
Ask in the right place. At the right time.
Ask questions at the exact moment users feel them
- Trigger the widget on any user action: after a key flow, on exit intent, after N sessions, or on a timed delay.
- The widget stays inside your product UI — users never leave the page to give feedback.
- Auto-captures page URL, browser, OS, user plan, session duration, and screen size with every submission.
- No survey link to share. No email required. Response rates are 3–5× higher than external tools.
In-App Feedback · Zero context loss
Triggered while users are inside the product
Trigger placement
Floating button
Exit intent
After action
Timed delay
Auto-captured with every submission
Page URLBrowser + OSUser planSession durationScreen sizeLocale
External survey link
Breaks context. User leaves your product to fill out a form.
Encatch in-app widget
Stays inside your UI. Context attached automatically.
From feedback to action
Make every response useful.
Show the right question to the right user
- Target by plan, account age, feature usage, page visited, or any custom attribute you pass via the SDK.
- Avoid survey fatigue by capping responses per user and excluding recent responders automatically.
- Run multiple forms simultaneously for different segments without overlapping audiences.
- See estimated response count before you publish — no surprises.
Segmentation · Targeted surveys
Show the right question to the right user
Show this survey when…
PlanisTeam or EnterpriseAND
Sessions≥3 this weekAND
Feature used=Dashboard
2,840
Eligible users
~680
Est. responses
24%
Response rate
Works on web, iOS SDK, and Android SDK — same rules, all platforms
In-App Feedback Collection
Everything you need to hear from users in context
Encatch replaces disconnected survey links with a feedback layer that lives inside your product — capturing richer signals with less user effort.
Annotated screenshots
Users highlight the exact element they're commenting on. Every submission arrives with a visual, not just a text description.
No-code form builder
Build multi-step forms with rating, multiple-choice, open text, and NPS blocks. Publish in minutes without engineering.
Segmented targeting
Trigger the right question to the right user based on plan, behaviour, page, or custom attributes.
Web, iOS & Android
One form builder, three platforms. The same survey runs natively on web, iOS SDK, and Android SDK.
AI theme synthesis
Encatch AI reads every response and surfaces emerging themes, sentiment trends, and suggested priorities — no manual tagging.
User identity linking
Every submission is linked to a known user with plan, tenure, and custom attributes — so responses always have context.
Real-time alerts
Get notified the moment a feedback spike hits your threshold. Route alerts to Slack, webhooks, or email instantly.
Flexible rating scales
NPS, CSAT star rating, emoji scale, or custom numeric scale — configure the scale that fits your audience.
A little more detail
In-app feedback, answered
Which in app feedback software support A/B testing for feedback forms?
Encatch supports A/B/N experiments on form variants, with configurable traffic splits, control groups, and phased rollouts (10%, 25%, 50%, 100%). Teams can test different question sets, form designs, trigger timings, or audience conditions and let response data determine the better-performing variant before committing to a full rollout.
Which best in app feedback tool prevent survey fatigue?
Encatch includes built-in fatigue prevention controls, teams can set minimum intervals between surveys shown to the same user, cap the number of surveys per session, and apply exclude conditions based on past response history. This ensures users who have recently completed a survey are not targeted again within a defined window.
Which feedback software can target specific user segments for surveys?
Encatch's segmentation engine lets teams target users by plan type, behavioural events, location, device, past responses, and any custom attribute passed through the SDK. Segments update in near real-time, meaning a form fires the instant a user qualifies against the defined rules, without delay or batch processing.
Which feedback software use AI to generate survey questions?
Product managers can describe their feedback objective in plain language and Encatch's AI generates a complete survey, including the question set, question types, and conditional branching logic in seconds. Teams can also start from 50+ pre-built templates covering NPS, CSAT, onboarding feedback, feature adoption, churn risk, and bug reporting.
How does Encatch analyse open-text feedback?
Encatch AI processes open-text responses to identify recurring themes, tag sentiment as positive, neutral, or negative, detect anomalies when patterns shift suddenly, and score urgency. Product managers can also query their response data in plain language, for example, asking what the most common complaints from mobile users were last month and receive a structured, ranked answer.
Does Encatch support multiple languages?
Yes. Encatch supports 30+ languages with AI-assisted translation built into the platform. Teams can deploy the same feedback form across multiple geographies without creating separate form versions for each language.
Can Encatch trigger surveys based on user behaviour rather than on a timer?
Yes. Encatch supports event-based triggers, forms fire when a user completes a specific action, reaches a defined page, hits a drop-off point, or qualifies against a segment rule. This is different from scheduled or time-based surveys, which capture feedback out of context. Event-triggered delivery is the core of Encatch's targeting architecture.
Also explore
In-App Feedback · Getting started
Capture feedback where users actually are
Free trial. No credit card. Your first in-app feedback form can be live in under 10 minutes.