Forms & AppearanceQuestion TypesMatrix
Rating matrix
Configure matrix questions where each statement is rated on one shared scale
The Rating matrix element shows several statements (rows) that share the same scale (columns). Respondents rate each statement in one pass—for example agreement with multiple UX statements on one Likert or star scale. In the form builder it appears under Matrix as Rating matrix. It is faster than adding a separate Rating question for every row.
When to use
- Several related items should use the same scale (satisfaction, agreement, importance)
- UX or product surveys with multiple Likert-style statements
- Any case where you want a compact grid instead of repeated rating blocks
Customization options
When editing a Rating matrix question, you can configure the following properties:
| Option | Description |
|---|---|
| Question Text | The main question displayed to the respondent (required). |
| Description | Optional helper text below the question; supports markdown (up to 500 characters in the editor). |
| Slug | Optional URL-friendly identifier for the question. |
| Error Message | The message shown when validation fails (e.g. required rows not completed). Default: "Please complete this required question". |
| Scale | Likert scale — typically two endpoints (e.g. disagree / agree), shown as radio-style choices per row. Rating scale — numeric/star-style scale with default labels such as Poor through Excellent (depending on point count). Custom scale — you define each column’s label (what respondents see) and identifier (value stored for each option). |
| Scale points | Number of points on the shared scale: 2, 3, 4, or 5. |
| Scale labels | For each column, the text respondents see. On Custom scale, you can also set the stored identifier per column (numeric or other value, depending on what you enter). |
| Statements | The rows to rate. Each statement has a label (shown in the grid) and an identifier (stored value for that row). Use Add statement to add rows (up to 10 statements). Remove extra rows with the trash control when more than one statement exists. |
| Randomize statement order | When enabled, the order of statement rows is shuffled for each respondent. |
| Next button label | Label for the button that advances past this question. |
| Text alignment | How the question block is aligned (e.g. left or center). |
| Required field | When enabled, respondents must provide a rating for each statement before continuing. |
| Hidden question | When enabled, the question can be hidden from respondents where your form logic allows (e.g. for prefilled or conditional flows). |
Viewing responses
Rating matrix responses appear in the Response Summary for your form. You can analyze ratings per statement (row), filter by time period or segment, and view distributions across the shared scale.
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