Global Throttling
Control how often users can view and respond to feedback across your project
Global Throttling lets you limit how often feedback forms can be shown and submitted. Use it to reduce survey fatigue, protect response quality, and cap usage of AI-powered Refine text on long-answer fields.
Where to find it
- Open your project in the encatch dashboard.
- Go to Settings.
- Under Global Settings, open Global Throttling.
If you do not see Global Throttling, contact your organization administrator—you may need additional access.
Page description: Configure throttling settings to control feedback views and responses globally, per user, or per feedback.
Save your changes
After editing any section, click Save settings to apply. Use Reset to discard unsaved changes and restore the last saved values. You will see a confirmation when settings are saved successfully.
On plans where throttling is not included, the Throttle globally, Throttle per user, and Throttle per feedback cards show as locked. Upgrade your plan to configure those limits. Throttle AI Refine Text remains available to configure.
Throttle globally
Limits apply across the whole project for the selected time window.
Turn the section Enabled, then set:
| Setting | Description |
|---|---|
| Time frame | Rolling window for the limits (from 15 minutes up to 365 days). |
| Max. views | Maximum number of feedback form views allowed in that window. |
| Max. feedback responses | Maximum number of feedback submissions allowed in that window. |
Apply these limits on — Choose where the rule applies (at least one required):
- Shareable — Shareable link experiences.
- Manual — Manually launched feedback.
- Auto — Automatically triggered feedback.
Throttle per user
Limits apply separately to each user.
Turn the section Enabled, then set Time frame, Max. views, and Max. feedback responses as above.
Additional option:
| Setting | Description |
|---|---|
| Gap time between views | Minimum minutes between two feedback views for the same user (up to 7 days). |
Use Apply these limits on to choose Shareable, Manual, and/or Auto (at least one required).
Throttle per feedback
Limits apply per feedback form (each form has its own counters).
Turn the section Enabled, then set Time frame, Max. views, Max. feedback responses, and Apply these limits on (Shareable, Manual, Auto — at least one required). There is no gap-time setting for this section.
Throttle AI Refine Text
This section is always Enabled. It limits how often users can use Refine text on long text response fields (Refine text must be turned on in your form configuration).
| Setting | Description |
|---|---|
| Window | Fixed at 5 minutes from the first Refine text click. |
| Per identified users | Maximum attempts per signed-in or identified user in that window (1–100). |
| Visitors / unknown users | Maximum attempts per visitor in that window, counted by IP (1–100). |
From the first Refine text click, identified users and visitors each get up to their configured number of attempts within the 5-minute window.
Time frame options
When a throttle section is enabled, Time frame can be set to:
- 15 minutes, 30 minutes, 45 minutes
- 1 hour, 12 hours, 24 hours
- 7 days, 14 days, 30 days, 90 days, 180 days, 365 days
Tips
- Enable only the throttle types you need. Throttle per user is a common choice to avoid showing the same person too many surveys in a short period.
- For Throttle per user, combine a Time frame with Gap time between views so users are not prompted again immediately after dismissing a form.
- Under Apply these limits on, select only the delivery types you want to restrict (for example Auto only).
- Keep Max. feedback responses at or below Max. views when both matter for your use case.
Was this page helpful?