Pause Feedbacks
Pause all feedback forms for specific apps in your project
Use Pause Feedbacks to temporarily stop all feedback forms from showing for a given app in your project. This is useful when you need to disable surveys on one channel (for example web only) while keeping them active on others.
Where to find it
- Open your project in the encatch dashboard.
- Go to Settings.
- Under Global Settings, open Pause Feedbacks.
If you do not see Pause Feedbacks, contact your organization administrator—you may need additional access.
Page description: Manage feedback configuration for each app in your project. Edit settings per row and save when ready.
Pause feedbacks by app
The table lists each app configured for your project. Use the Pause Feedbacks switch on a row to pause or resume all feedback forms for that app.
| Column | Description |
|---|---|
| App | The application name (from your publishable SDK keys). |
| Pause Feedbacks | When Yes, all feedback forms are paused for that app. When No, feedback forms can show as usual. |
Apps are grouped into:
- Shareable — shareable link experiences.
- In App — in-app SDK experiences.
Pause all in-app feedbacks
Under In App, the All row lets you pause or resume feedback forms for every in-app app at once. When All is set to Yes, individual in-app rows are disabled until you turn All back to No.
Example: pause feedback on web only
If your product runs on multiple channels (for example Android, iOS, and web) with a separate app name per channel, you can pause feedback only for the web app while Android and iOS keep showing forms. App names are defined when you create API keys.
Save your changes
- Turn Pause Feedbacks on or off for the apps you need.
- Changed rows are highlighted until you save.
- Click Save all to apply. Use Reset to discard unsaved changes and restore the last saved values.
Pausing feedback for one app does not affect other apps in the same project.
Before you can configure apps
If no apps appear, you need at least one app configured for the project (typically by creating a publishable SDK key with an application name). The page shows No app is configured yet until apps are available.
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