Data Settings
Choose which metadata to collect for contacts and feedback responses
Use Data Settings to control which device and session metadata encatch collects for contacts and feedback responses, in line with your Personal Identifiable Information (PII) policy.
Where to find it
- Open your project in the encatch dashboard.
- Go to Settings.
- Under User Data, open Data Settings.
If you do not see Data Settings, contact your organization administrator—you may need additional access to view or change these options.
Contact Info & Feedback Response
The Contact Info & Feedback Response table lists fields you can include in:
- Contact Info — metadata stored with contact records.
- Feedback Response — metadata attached to survey and feedback responses.
For each Field name, use the checkboxes to include or exclude that property in Contact Info and/or Feedback Response. A dash (—) in a column means that field cannot be captured for that purpose.
| Field name | Contact Info | Feedback Response |
|---|---|---|
| Device OS | Available | Available |
| Device OS Version | Available | Available |
| Device Type | Available | Available |
| Device Size | Available | Available |
| App | Available | Available |
| App Version | Available | Available |
| Browser | Available | Available |
| Browser Version | Available | Available |
| SDK Version | Available | Available |
| Device Language | Available | Available |
| User Language | Available | Available |
| URL or Screen Name | — | Available |
| Preferred Theme | Available | Available |
| Country Code | Available | Available |
| Timezone | Available | Available |
URL or Screen Name can only be included in Feedback Response, not in Contact Info.
Save your changes
- Select or clear checkboxes for the fields you want.
- Click Save settings to apply. You will see a confirmation when settings are saved successfully.
- To discard unsaved changes, click Reset to restore the last saved values.
To allow new custom traits from your SDK or API, use Allow new traits from clients on the User Traits page. To allow new events from clients, configure that on Tracked Events.
When to update data settings
- You want to limit what device or session data is stored for privacy or compliance.
- Reports show Not captured for a property and you need to enable collection for that field in Feedback Response.
- You are aligning contact records and feedback payloads with your data retention or PII policies.
Was this page helpful?