Cache Management

Encatch caches feedback configurations so your SDK can load them quickly. When you update forms or settings and need those changes to show up right away in your app, use Cache Management to reset the application cache for your project.

Where to find it

1. Open your project in the encatch dashboard.
2. Go to Settings.
3. Under Feedback Settings, open Cache Management.

If you do not see Cache Management, contact your organization administrator—you may need additional access to reset cache.

Reset application cache

The Cache management page lets you reset cache for the current project.

Page description: Reset application cache to refresh data sources and fix display issues. Your configurations and saved data will not be affected.

Cache reset information

Before you reset, read the notice on the page:

Resetting the cache will clear all stored data and changes will be instantly visible. This action is useful when you need to refresh data sources or fix display issues. Your configurations and saved data will not be affected.

How to reset cache

1. In the Reset cache card, find Reset Application Cache.
2. Click Reset Cache.
3. In the confirmation dialog, review the message: resetting clears cached data but does not affect your configurations.
4. Note the warning that this action cannot be undone, then confirm with Reset Cache.

After a successful reset, you will see a success message. If reset fails, try again or contact support.

The system will automatically rebuild necessary caches as needed—you do not need to change anything in your application code.

When to use cache reset

Use Reset cache when:

• You changed feedback forms or project settings and your SDK still shows older content.
• You need to refresh data sources or fix display issues in your app.

If your changes are not urgent, you can wait for your SDK’s next config sync instead of resetting cache immediately.