Destinations

Route feedback from Encatch to email, chat, issue trackers, webhooks, and other external tools

Destinations control where feedback goes after someone submits a form. Connect a destination to a feedback form, and Encatch forwards each response to the tool your team already uses — in real time or on a schedule, depending on how you configure the trigger.

Use AI Filters to decide which submissions reach a destination. For example, send Slack alerts only when a CSAT rating is 3 or below, or forward bug reports to Jira while skipping general praise.

Available destinations

Email

Receive feedback notifications in your inbox via SMTP.

Jira

Create Jira issues automatically from each submission.

GitLab

Create GitLab issues automatically from each submission.

GitHub

Create GitHub issues via a GitHub App installed on your repository.

Slack

Post feedback notifications to a Slack channel.

Discord

Post feedback notifications to a Discord channel via webhook.

Webhooks

Send feedback JSON to Zapier, n8n, Power Automate, or any HTTP endpoint.

AI Filters

Filter submissions with natural-language prompts before they reach a destination.

How destinations work

Create a destination — In the Encatch dashboard, open Destinations and click Add Destination. Choose a connector (Email, Slack, Jira, and so on).
Link it to a form — Attach the destination to one or more feedback forms. Only published forms appear in the picker.
Configure the payload — Set recipients, channels, issue templates, or webhook URLs. Most connectors support Liquid tags and test output before you go live.
Optional: add an AI filter — On the destination, enable an AI Filter to forward only submissions that match your prompt.

Each destination guide below walks through credentials, field mapping, and troubleshooting for that connector.