Q&A with AI

The Q&A with AI element adds a conversational block where respondents ask questions and receive answers grounded in a knowledge base text you provide. You control chat limits, button labels, and several status messages for empty states and usage counters.

When to use

Product FAQs, policy clarifications, or onboarding help without building a full chatbot elsewhere

Customization options

Knowledge and input

Option	Description
Knowledge base	Long-form text the model uses to answer (character count shown in the editor).
Placeholder	Hint inside the ask field (per language).
Ask button label	Optional label for the submit action (per language, up to 50 characters).

Chat UI copy (per language)

Option	Description
Empty chat hint	Message before the first exchange.
Counter — under limit	Template when the respondent still has Q&A pairs remaining.
Counter — at limit	Template when the exchange cap is reached.

Limits (primary language)

Option	Description
Max response length	Optional cap on answer length in characters.
Max Q&A exchanges	Optional cap on how many question–answer pairs a respondent may use.

Standard fields

Question text, description, error message, required, next button label, show question title, text alignment, hidden question, and secondary settings behave like other questions.

Viewing responses

Chat transcripts are stored with the submission; review them in Response Summary.

See Other Fields Configuration for form-wide display settings.